Privacy & Cookies Notice
Effective date: 17 September 2026
Who is responsible for your information?
Marique Hopkins, a sole proprietor trading as Open Mind Mediation, is the responsible party for personal information processed through this website and business.
Privacy contact and Information Officer:
Marique Hopkins
32 Lang Street, De Kuilen, Kuils River, 7580
Email: marique@openmindmediation.co.za
Telephone: +27 83 264 9053
1. Scope of this notice
This Notice applies to personal information processed when you:
• visit www.openmindmediation.co.za;
• complete a contact or enquiry form;
• communicate with us by email, telephone or WhatsApp;
• purchase or download a digital product;
• subscribe to marketing communications; or
• otherwise interact with Open Mind Mediation.
Professional mediation or drafting matters may also be subject to separate confidentiality provisions and engagement terms.
2. Information we may collect
Depending on how you interact with us, we may process:
• your name, email address, telephone number and physical or billing address;
• order details, products purchased, payment status and transaction references;
• correspondence, enquiries and information voluntarily supplied about your matter;
• family, relationship and child-related information where you provide it in connection with an enquiry or professional service;
• marketing preferences and consent records;
• IP address, browser, device, operating system and website-usage information; and
• cookie identifiers and analytics or advertising information.
Complete card details and card security codes are processed by the applicable payment provider. Open Mind Mediation does not intentionally store those complete details.
Please do not submit more sensitive personal or child-related information through a general website form than is reasonably necessary for us to respond to your enquiry.
3. Why we process information
We may process personal information to:
• respond to enquiries and provide quotations;
• provide mediation, drafting or related services when separately engaged;
• process orders, confirm payment and deliver digital products;
• provide customer and technical support;
• maintain transaction, accounting and business records;
• prevent fraud, misuse and security incidents;
• operate, secure and improve the website;
• understand website traffic and advertising performance;
• comply with legal and regulatory obligations;
• establish, exercise or defend legal rights; and
• send marketing where you have consented or where otherwise lawfully permitted.
4. Lawful grounds for processing
Personal information is processed only where permitted under the Protection of Personal Information Act 4 of 2013. Depending on the circumstances, processing may be necessary:
• with your consent;
• to conclude or perform a contract with you;
• to comply with a legal obligation;
• to protect your legitimate interests;
• to pursue our legitimate interests or those of a third party, where lawful; or
• for another ground recognised by law.
Where special personal information or information about children is involved, it will be processed only where an additional lawful ground permits it and where it is reasonably necessary for the relevant purpose.
5. Service providers and disclosures
We may share necessary information with service providers that assist us with:
• website hosting, online-store functionality and email, including Wix;
• payment processing, including Yoco and relevant financial institutions;
• website security, analytics, advertising and reCAPTCHA, including Google;
• communication services, including WhatsApp or Meta where you choose to use them;
• accounting, administration, IT support and secure data storage; and
• legal or professional advice.
We may also disclose information where required by law, court order or a competent authority, or where reasonably necessary to protect rights, prevent fraud or address a security incident.
We do not sell personal information.
6. Processing outside South Africa
Some technology providers may store or process information outside South Africa. Where this occurs, we take reasonable steps to use reputable providers and ensure that cross-border processing is subject to appropriate contractual, legal or other safeguards as required by POPIA.
7. Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including fulfilment, customer support, accounting, tax, professional-record, dispute and legal requirements.
Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable, unless continued retention is required or permitted by law.
8. Security
We use reasonable and appropriate technical and organisational safeguards designed to protect personal information against loss, unauthorised access, interference, alteration, disclosure or destruction.
No electronic system or transmission method can be guaranteed to be completely secure. If a security compromise occurs, it will be managed and notified in accordance with applicable legal requirements.
9. Marketing communications
We will send electronic direct marketing only where you have consented or where another lawful basis permits it.
You may unsubscribe by using the unsubscribe facility in a message or by contacting marique@openmindmediation.co.za. Transactional communications concerning an order or existing matter are not marketing messages.
10. Cookies
Cookies are small files stored on a device when a website is visited. This website may use:
• essential cookies required for security, checkout and website operation;
• functional cookies that remember preferences;
• analytics cookies that help us understand website use; and
• advertising cookies used to measure or improve advertising.
Where a consent option is presented, you may accept, reject or manage non-essential cookies. Essential cookies may be used where necessary for the website to function.
You can also control cookies through your browser settings. Blocking certain cookies may affect website, checkout or payment functionality.
Third parties such as Wix and Google may place or access cookies when their functionality is used, subject to their own privacy information.
11. Your rights
Subject to applicable law, you may:
• ask whether we hold personal information about you;
• request access to that information;
• request correction of inaccurate or incomplete information;
• request deletion or destruction where lawful;
• object to certain processing;
• withdraw consent where processing depends on consent; and
• lodge a complaint with the Information Regulator.
To exercise a right, contact marique@openmindmediation.co.za. We may need to verify your identity before disclosing or changing information.
The Information Regulator can be contacted through www.inforegulator.org.za, at enquiries@inforegulator.org.za or on 010 023 5200.
12. Children
The online store is intended for adults. We do not knowingly invite children to purchase products or submit personal information directly.
Because Open Mind Mediation operates in the family-law field, adults may provide information concerning children in connection with an enquiry or professional matter. Such information will be processed only where lawful and reasonably necessary.
13. External links
This website may link to websites operated by other organisations. Their privacy practices are governed by their own notices, and we are not responsible for those practices.
14. Changes to this notice
This Notice may be updated when our practices, service providers or legal obligations change. The current version and effective date will be published on this website.