Digital Products: Delivery, Cancellations and Refunds
Effective date: 17 September 2026
1.Scope
This Policy applies to downloadable guides and other digital products purchased from Open Mind Mediation through www.openmindmediation.co.za.
It forms part of the Open Mind Mediation Terms and Conditions.
2. Nature of the products
The products are downloadable digital publications supplied as PDF files. No physical product is shipped.
The product page identifies the guide or bundle purchased, its principal contents and the total purchase price.
3. Delivery
After successful payment, the digital product should ordinarily be made available automatically through a download link, confirmation page or email.
Please ensure that the email address entered at checkout is correct and check your spam or junk folder.
If you do not receive or cannot access the product within one hour after confirmed payment, email marique@openmindmediation.co.za with your name, order number and the product purchased.
Once payment has been verified, we will investigate and resend the file or restore access as soon as reasonably possible, ordinarily within two business days.
3. Change-of-mind cancellations
Digital guides are electronic publications that cannot practically be returned once the file or download access has been supplied.
Subject to any consumer right that cannot lawfully be excluded, we do not provide change-of-mind refunds after a digital product has been delivered or accessed.
If you contact us before delivery or access has occurred and delivery can still reasonably be stopped, we will consider the cancellation in accordance with applicable law.
4. When a remedy may be available
Please contact us if:
• you were charged more than once for the same order;
• payment was successful but the product was not delivered and we cannot restore delivery;
• you received a different product from the one ordered;
• the supplied file is corrupted or materially unusable and a functioning replacement cannot be supplied;
• the product is materially different from its description; or
• applicable law otherwise entitles you to a remedy.
Depending on the circumstances and your applicable statutory rights, the remedy may include re-delivery, replacement, correction or a full or partial refund.
Nothing in this Policy restricts a remedy or choice that the Consumer Protection Act, the Electronic Communications and Transactions Act or another applicable law gives you.
5. Circumstances that do not ordinarily justify a refund
Subject to applicable law, a refund will not ordinarily be granted merely because:
• you changed your mind after delivery;
• you no longer need the guide;
• you did not read the product description before purchasing;
• you expected the guide to include personalised legal advice or professional services;
• the guide did not produce a particular legal or personal outcome;
• you lack suitable software to open an otherwise functional standard PDF file;
• legislation, forms or court procedures changed after the guide’s stated publication or revision date; or
• you purchased a bundle but only wish to use one of the included guides.
6. How to request assistance or a refund
Email marique@openmindmediation.co.za with:
• your full name;
• your order number;
• the email address used for the order;
• the product purchased;
• a description of the problem; and
• relevant screenshots where available.
Do not send complete card details or a card security code.
We aim to acknowledge the request within five business days. We may request reasonable additional information needed to verify the order or investigate the issue.
7. Refund processing
Where a refund is approved, it will be submitted through the original payment method wherever reasonably possible.
We aim to submit an approved refund within ten business days. The time taken for the amount to reflect may depend on Yoco, the relevant bank or another payment provider.
8. Statutory rights
This Policy must be read subject to the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 and other applicable South African law.
No provision is intended to exclude, waive or restrict a right that cannot lawfully be excluded.